Privacy Policy

Natural Fitness Inc., doing business as Natural Fitness Gym (collectively, "we," "us," "our," or the "Company"), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our gym facilities, use our website, mobile app, or other online services (collectively, the "Services"), or interact with us in any other way, including through SMS messaging.

By using our Services, visiting our facilities, or providing your information to us, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Services or provide us with your information.

This policy may change from time to time (see "Changes to This Privacy Policy" below). Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check this policy periodically for updates.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information"). The types of Personal Information we may collect include:

Contact Information: Name, email address, phone number, mailing address, and other similar identifiers.
Membership and Account Information: Details related to your gym membership, such as account credentials, payment information, fitness goals, health data (e.g., if provided voluntarily for personalized training), and attendance records.
Usage Data: Information about how you interact with our Services, including IP address, browser type, device information, pages visited, and time spent on our website or app.
Location Data: If you enable location services on our app or during check-ins at our facilities.
SMS-Related Information: Phone numbers provided for SMS communications, message history, and opt-in/opt-out preferences.
Other Information: Any additional details you provide, such as feedback, survey responses, or communications with our staff.

We collect this information directly from you (e.g., when you sign up for membership, fill out forms, or communicate with us), automatically (e.g., via cookies or tracking technologies on our website), or from third parties (e.g., payment processors or marketing partners).

2. How We Use Your Information

We use your Personal Information for various purposes, including:

To provide and manage our Services, such as processing memberships, scheduling classes, and facilitating payments.
To communicate with you, including sending updates, newsletters, promotions, and service-related notifications via email, SMS, or other channels.
To improve our Services, analyze usage trends, and personalize your experience (e.g., recommending workouts based on your fitness data).
To ensure safety and security, such as monitoring facility access or preventing fraud.
To comply with legal obligations, enforce our terms, and resolve disputes.
For marketing and advertising, including targeted ads based on your interests.

3. SMS Messaging

We may offer SMS messaging services for communications such as appointment reminders, promotional offers, class updates, or membership alerts. By providing your phone number and opting in to receive SMS messages, you consent to receive text messages from us.

Opt-In and Consent: Participation in our SMS program is optional. You must explicitly opt in (e.g., by texting a keyword like "JOIN" to our short code or checking a box during signup). We will only send messages to numbers that have provided affirmative consent.
Message Frequency and Content: Message frequency varies (e.g., 4-6 messages per month). Messages may include marketing content, but we will not share your phone number with third parties for their marketing purposes without your consent.
Opt-Out: You can opt out at any time by texting "STOP" to the number from which you receive messages, or by contacting us directly. After opting out, you may receive a confirmation message, but no further texts unless you opt back in.
Costs: Message and data rates may apply. Check your mobile plan for details.
Carriers and Delivery: We use platform providers, phone carriers, and vendors to deliver SMS messages. Delivery is not guaranteed, and we are not liable for delayed or undelivered messages.
Compliance: Our SMS practices comply with applicable laws, including the Telephone Consumer Protection Act (TCPA) in the United States. Your privacy in SMS communications is important to us, and we will only use your information as described in this policy.

For more details on SMS terms, please refer to our separate SMS Terms of Service (available upon request).

4. Sharing Your Information

We do not sell your Personal Information. However, we may share it with:

Service Providers: Third parties that help us operate our Services, such as payment processors, IT support, marketing agencies, or SMS delivery platforms.
Business Partners: Affiliates or partners for joint promotions, with your consent where required.
Legal Requirements: If required by law, subpoena, or to protect our rights, safety, or property.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We require all third parties to respect the security of your Personal Information and treat it in accordance with the law.

5. Data Security

We implement reasonable security measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location (e.g., under laws like the California Consumer Privacy Act - CCPA, if applicable), you may have rights such as:

Accessing, correcting, or deleting your Personal Information.
Opting out of certain data sharing or targeted advertising.
Withdrawing consent for SMS or other communications.

To exercise these rights, contact us using the information below. We may require verification of your identity.

You can also manage cookies and tracking via your browser settings, and opt out of interest-based ads through tools like the Digital Advertising Alliance's opt-out page.

7. Children's Privacy

Our Services are not intended for individuals under 13 years of age (or 16 in some jurisdictions). We do not knowingly collect Personal Information from children. If we learn we have collected such information, we will delete it.

8. International Transfers

If you are located outside the United States, note that your information may be transferred to and processed in the US, where data protection laws may differ. By using our Services, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Your continued use of our Services constitutes acceptance of the changes.

Privacy